The Public Assistance Program of the Presidential Commission for the Urban Poor (PCUP) offers a direct link between the national government and the urban poor communities in the Philippines. A Public Assistance Desk (PAD) was designed to provide immediate help to individuals or groups seeking support, guidance, or resolution for issues affecting the urban poor.
It was meant to address their concerns and coordinate directly with the relevant divisions or government agencies to find part of PCUP’s commitment to bring government services closer to the people and promote transparent, efficient, and compassionate public service.
If you need help addressing any concern, PCUP’s Public Assistance is available to make sure that every problem, big or small, gets attention.
Understanding the PCUP Public Assistance
The PCUP Public Assistance Program bridges the gap between the government and the people, particularly the urban poor who often struggle to access formal services. By providing quick and transparent solutions to public concerns, PCUP helps individuals find relief and guidance without unnecessary red tape.
This program aligns with the Ease of Doing Business and Efficient Government Service Delivery Act of 2018 (RA 11032) and the Anti-Red Tape Act of 2007 (RA 9485)—both of which aim to simplify government processes and promote transparency.
Benefits
For many urban poor families and individuals, getting government help can often feel overwhelming or out of reach. The PCUP Public Assistance Program was created to make that process easier, faster, and more personal — so that no Filipino in need is left behind.
Applying for PCUP Public Assistance gives and receive help for issues while offering the following benefits:
- Free and accessible help for everyone, especially walk-in clients from urban poor communities.
- Fast and simple process with no complicated forms or long waiting times.
- Direct government support as it is endorsed directly to the concerned PCUP division or office for immediate attention.
- Personalized assistance for every client
- Transparent and trackable process, with a reference number provided to track the progress of your request
- Quick response time with the goal of getting a response within 15 working days from the time the request is received. If additional clarification is needed, they will let you know and restart the timeline once your complete information is received.
- A platform for complaints and feedback is also available so you can raise your issues safely and confidently. All complaints are reviewed and acted upon promptly.
- Support during emergencies or crises to make sure citizens continue to receive help when they need it most
- Connection to other government programs which means that your request, through PCUP’s network, can be referred to other government agencies that can provide additional help
- Promotes fair and efficient public service which translates to faster, simpler, and more transparent services for all Filipinos.
Who Can Avail of PCUP Public Assistance?
The program is open to:
- Walk-in clients with concerns or requests related to urban poor programs or services
- Individuals or groups who wish to seek government intervention, guidance, or referrals
- Residents or representatives from urban poor communities needing assistance
Requirements for Application
To apply for PCUP Public Assistance, prepare the following documents:
- Public Assistance Form available at the PCUP Public Assistance Desk
- Client’s Letter or Request Letter, if you don’t have one, the Public Assistance Officer can assist you in writing it using the PCUP form
- Feedback Form, to be accomplished after the assistance is provided
All forms can be secured directly from the Public Assistance Officer.
Step-by-Step Guide
Here’s a simplified guide to help you navigate the process without any problem:
Step 1. Sign in at the Client’s Log Book
- Visit the nearest PCUP office and log your name and purpose.
Step 2. Fill out the Client’s Routing Slip
- This helps the office identify which division will handle your concern.
Step 3. Talk to the Public Assistance Officer
- Discuss your concern. The officer will listen, assess, and guide you through the next steps.
- If you didn’t bring a letter, the officer will assist you in writing one using the PCUP request form.
- You’ll then be referred to the appropriate division/unit.
Step 4. Consult with the Concerned Division/Unit
- The relevant division will evaluate your request or concern and take necessary action.
Step 5. Fill Out the Feedback Form
- After receiving assistance, complete the feedback form to help PCUP improve its services.
Where to Submit Your Application
You can submit your formal written request to:
- The nearest PCUP Regional or Field Office, or
- The PCUP Head Office
Alternatively, you may send your request via email to chairman@pcup.gov.ph. However, note that emailed requests are still printed and processed like physical letters.
After Submission
- Your request will be logged into PCUP’s tracking system.
- You’ll receive a reference number for monitoring your case.
- The PCUP aims to respond within 15 working days from the day your request is received.
If the PCUP requires clarification or additional information, the 15-day period will start once they receive the complete details.
Feedback and Complaint Mechanism
PCUP values transparency and accountability.
Here’s how you can share your feedback or file a complaint:
- Fill out the Client Satisfaction Measurement Form available at the Public Assistance Desk or from an Area Coordinator.
- Feedback is collected monthly and submitted to the Research, Planning, and Monitoring Division (RPMD) for review.
- If your feedback needs immediate action, it will be forwarded to the concerned office for response within three (3) working days.
- You’ll receive a reply through registered mail or email.
How to File a Complaint
You may file a complaint by:
- Filling out the Client Satisfaction Measurement Form or
- Dropping your complaint in the Feedback/Complaint Box at the Public Assistance Desk
You can also submit complaints through:
- Email: chairman@pcup.gov.ph
- Website: http://www.pcup.gov.ph
- Facebook: https://www.facebook.com/pcupgovph/
When filing a complaint, include:
- Name of the person being complained about
- Details of the incident (with date)
- Any supporting evidence
For further inquiries or follow-ups, you may also contact:
- Presidential Complaints Center (8888)
- CSC Contact Center ng Bayan: 0908-8816-565
- Anti-Red Tape Authority (ARTA): 478-5093
Video: Agencies Designed to Serve the Poor
To get started, visit your nearest PCUP office, submit your written request, or reach out online. You may learn more about PCUP by watching this video below:
For more details, visit www.pcup.gov.ph or follow PCUP on Facebook at https://www.facebook.com/pcupgovph/.